Book with Confidence
we want you to book your trip with us with 100% confidence. We know booking a safari can be as stressful as it is exciting! Below is some information to let you know more about who we are and how payments and monies are managed.
THE BOOKING
* Bookings and subsequent contracts shall be deemed to have been concluded in Arusha, Tanzania and shall be interpreted according to the laws of the United Republic of Tanzania.
* The Company reserves the right to decline any booking without outlining the reasons for it.
DEPOSIT & PAYMENT
* A 30% deposit is required to secure a booking. This deposit forms part of the payment for the trip and shall be offset to the total amount charged to the client/agent.
* If the full amount is not paid at least four (4) weeks prior to departure, the Company reserves the right to treat the booking as cancelled and the deposit shall be forfeited.
* Clients/Agents booking within four (4) weeks of tour departure are required to pay the full amount immediately to secure the reservation.
* All bank charges are to be settled by the client or agent respectively. This includes transaction fees charged by our bank.
The amount shown on the invoice is the amount that needs to reflect in our account and should bank charges have been deducted, we would have to invoice you subsequently.
BOOKING AMENDMENTS
* For amendments of existing bookings done by the client/ agent (e.g. departure dates, air tickets, accommodation, number of participants etc) a handling fee of 50 USD per booking applies. The handling fee will be charged in addition to the service provider fee
CANCELLATION AND REFUND POLICY
You may cancel your Trip booking at any time before departure. If you wish to cancel, Kokoto Adventure must receive notice in writing from you (which can be by e-mail). Effective date of cancellation will be the date such notice is received by Kokoto Adventure. Cancellation fees will be charged as below.
The percentages shown are of the Trip Cost. In calculating these cancellation charges, Kokoto Adventure has taken account of possible cost savings and the generation of income from other bookings which may be able to utilize cancelled services to the extent this is likely to be achievable.
| ALL TRIPS CONFIRMED & PAID TO KOKOTO ADVENTURE | CANCELLATION CHARGES |
| 56-29 DAYS PRIOR TO DEPARTURE: | 50% of Trip Cost |
| 28-15 DAYS PRIOR TO DEPARTURE: | 75% of Trip Cost |
| 14-0 DAYS PRIOR TO DEPARTURE: | 100% of Trip Cost |
NOTE: During this time for Civid-19 This policy provide the room for flexibility in postponing the trip. In this case the company do not charge any additional money rather, the client shall be required to top some fund if the season for tourism in between is different i.e booking on low season and postponed to high season.
* The Company reserves the right to cancel any tour at its sole and absolute discretion, without prior notification in instances where this is unavoidable. However, in that case the Company agrees to refund all monies already paid by the client if there is no money has been paid to the third part. This shall be the Company’s sole responsibility to the client and no claim for any damages, howsoever arising, shall accrue against the company.
PASSPORTS, VISAS AND OTHER TRAVEL PAPERS
* It is the client’s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations and any other documentation required are all in order for the countries to be visited.
* The Company cannot be held liable for any consequences, damages or claims if the client does not attend correctly to the client’s documentation and related matters prior to commencement of the tour.
